Shipping & Returns

Shipping

We ship all orders via UPS Ground from our warehouse in San Luis Obispo California. Orders are shipped within 1-2 business days from when the order is placed. Orders will not be processed or shipped on weekends or holidays. Standard delivery is ground service and is expected to take 3 business days. Express delivery is an option and available upon request. Please call our customer service for Express delivery at (805) 543-3086

Fees and Timing:

USA

  • We use UPS Ground
  • Orders totaling under $200 (2-5 business days) $12.95 Shipping
  • Orders totaling $200 and up (2-5 business days) FREE Shipping

International - Canada and Mexico 

  • For International customers, please call (805) 543-3086 to place your order
  • Standard international shipping fees do not include taxes or duties

 

Return Policy
  • We offer refunds or exchanges to all merchandise that is returned with the following standards
  • All merchandise being returned must be clean and unaltered
  • Hang tags must be attached
  • Any merchandise not meeting these standards will be returned to the customer
  • Embroidered item sales are final and cannot be returned

 

Shortages, Errors & Defects

All orders shipped are done so with the utmost care and precision. In the unlikely case of an error, Straight Down recommends doing the following:

  • Inspect all shipments very carefully
  • Verify total number of cartons
  • Carefully review packing list against items in your shipment to be sure they match

Any shortages, errors, or defective merchandise must be reported to Straight Down Customer Service within five (5) days of the receipt of the merchandise.

Damage found and reported must be a defect that was caused by Straight Down. When possible, damaged merchandise will be repaired and returned to you promptly.

Quality is the heart of who we are. if our product doesn't perform for you, we'll take it back — anytime.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Corporate Office:

625 Clarion Ct
San Luis Obispo, CA 93401

Email: info@straightdown.com

Call us: (805) 543-3086