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Behind the Wings | The Fulfillment Team

Behind the Wings | The Fulfillment Team

Over our 34 year history, the Fulfillment and Customer Service Team at Straight Down has continually shifted and developed as the company grew, but our goal has always remained the same: to create an efficient, seamless, and quality shopping experience that you can depend on from start to finish. We pride ourselves on our ability to ensure customer satisfaction, but it wouldn’t be possible without the team of people who manage the entire process from the moment an order is received to when it’s delivered to your doorstep.

How does the Fulfillment and Customer Service Team contribute to the Company's success?

Our Fulfillment Team's hard work and dedication are essential to the success of Straight Down. They work tirelessly to ensure that every customer's order is processed accurately and efficiently. By maintaining a high level of organization and attention to detail, they guarantee that the right products are shipped to the right customers at the right time.

What sets the Fulfillment and Customer Service Team apart?

The Fulfillment Team stands out for their creative thinking and problem-solving skills. They are always looking for innovative ways to improve the fulfillment process and enhance the overall customer experience. Whether it's streamlining order processing or implementing new technologies, they constantly strive to exceed customer expectations.

Our Customer Service Team at Straight Down goes above and beyond to provide exceptional service. They understand that each customer is unique and they take the time to address any concerns or special requests. Their hands-on dedication to customer satisfaction sets them apart from the rest.

The Core Values: Responsibility and Drive

Responsibility and drive are two values that guide our team everyday. They take ownership of their tasks and work to ensure that every order is handled with the utmost care. Their commitment to excellence and their drive to continuously improve make them an invaluable asset to the company.

A Vital Part of Straight Down Clothing Company

Straight Down wouldn’t be possible without the hard work, creative thinking, and commitment from our Fulfillment and Customer Service Team. Their care for our customers is integral to our success and exemplary of what it means to “Work for the Wings.”


Thanks for spotlighting your fulfillment team. As a website user, I appreciate the speed I receive my orders. And on the big ones, I love the packaging. Your gear is top notch and I wear it with pride. 🙂

Mike Loustalot

I can speak from experience.
As the Director of Golf at Trump International Golf Club, Palm Beach. I have had the pleasure of working with the Team at Straight Down for the past two years. The customer service and quality of clothing are second to none. This past year we asked Straight Down to host a shopping spree for our members and guests and the hit it out of the park. Our Member’s and their Guest’s were blown away by the onsite customer service and the professionalism displayed by the team. They truly are a remarkable company that stands for quality and customer service. Straight Down is the bar that other companies strive to be.
I would like to take this opportunity to thank The Fulfillment Team and Customer Service Team for making this years event as well as our regular yearly service seamless and easy. Thank you for a remarkable experience Straight Down.


John Nieporte PGA
Director of Golf/Head Golf Professional
Trump International Golf Club, Palm Beach Fl.

John Nieporte
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