Still have questions about returns?
Email our customer service department at info@straightdown.com
Free Ground Shipping on Orders Over $200
If you do not have the original packing slip, please include a note inside the return package with the following information: order number, purchaser’s name, and reason for returning items(s). The order number can be found in your order history on your straightdown.com account, or from your order confirmation email.
To find the FedEx location closest to you, please go to: local.fedex.com
To find the UPS location closest to you, please go to: ups.com/dropoff
Please allow 5-8 business days after your package arrives back in our warehouse for your return to be processed. Refunds are issued to the original payment method used to place the order. Once processed, it may take 3-5 business days for the credit to appear back on your statement depending on the payment institution.
*Original shipping charges will not be refunded.*
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
To be eligible for a refund, you must request a return within 30 days of receiving your Straight Down order.
Gift cards are digitally sent to the designated recipient as soon as the order has been processed. Unfortunately, we cannot accept returns for gift cards.
Email our customer service department at info@straightdown.com