Orders placed on or after November 15th are eligible for return till January 15th of the following year.

To begin a return, please visit our "Make a Return" page and follow the portal prompts. If you have any questions, please email info@straightdown.com.

Please print out a copy of the order from your account history on straightdown.com or from your confirmation email sent at the time of purchase.

Unfortunately we are unable to accommodate exchanges at this time but we would be happy to accept this item for a refund. You can then place a new order for the desired piece. Please complete your return using the portal found on our "Make a Return" page.

Once the product has been received and processed, a credit will be issued back to your original payment method. Please let us know if you have any questions.

Once your order is shipped, you will receive an email containing tracking information.

We ship only within the United States, local orders can be picked up at our warehouse in San Luis Obispo, California.

• Pick up orders are usually available the next business day.
• Shipping time might vary depending on location, shipment method and other factors.
• Please note that our warehouse does not ship orders on the weekends. Orders placed after 2:00pm PST (5:00pm EST) on Friday will usually be shipped the following Monday.

• Orders over $200 are eligible for free ground shipping.
• Orders under $200 will be charged for shipping depending on your chosen delivery method. Economy shipping is $13.95, Express is $29.95, and Overnight is $49.99.

Our inventory is updated to our website in multiple intervals throughout the day. If you order is placed during the period in between an inventory update, there is a chance that the item purchased became unavailable during that period. If an item sells out, you will be contacted via email alerting you of the missing piece and a refund will be issued to your original payment method. Please note that it may take 2-5 business days for the refund to appear in your account.

To help make sure your package arrives in a timely manner, please make sure your shipping address is accurate and include all relevant information such as street numbers, abbreviations, buildings, and apartment numbers. Orders will be shipped to the address as entered at checkout. Straight Down is not responsible for lost, misplaced, stolen, or incorrectly addressed packages. Once a packaged has been delivered by the carrier, we have no control of the order. If your order was delivered to an address that is different from what was entered, please email us at info@straightdown.com and we would be happy to look into a solution.

We do our best to make sure orders are shipped as quickly as possible. Once an order leaves our warehouse, it is in the hands of the mail carrier and we cannot take any further action to expedite its delivery. Due to some of the technologies our carriers use, sometimes an order will be marked as delivered before it arrives. If your order has not arrived within 5 business days after the delivery date on the tracking, please let us know and we would be happy to look into this further for you.

The codes generated for gift cards are case-sensitive and do include the spaces, the easiest way to make sure the code is entered correctly is to copy and paste directly from the gift card email.

Due to limitations with the way Shopify handles discounts, you can't apply multiple discount codes to one order.

Sorry, at this time we only offer shoes in standard width sizes.

Some of our older models are available in 9.5 and 10.5, but we generally do not offer half sizes.

No, retail is only sold on our website.