Join the Team

Straight Down | San Luis Obispo, CA | Full-time, onsite

Straight Down is a heritage American golf and lifestyle apparel brand built on the customs of the game and a commitment to craftsmanship. Designed for Sport, Crafted for Life. From our home in San Luis Obispo, we serve customers across the country with high-quality apparel and a level of service that reflects the brand.

Our Sales Support team is the operational backbone of the sales organization. As a Sales Support Specialist, you'll keep orders accurate, customers informed, and the office running smoothly across a fast-paced, seasonal business. You'll work closely with our sales representatives, warehouse, and production teams to make sure every order is handled with care from entry to delivery.

This is a role for someone who takes ownership, communicates clearly, and genuinely enjoys solving problems and helping people.

Key Responsibilities:

• Support sales representatives with detailed customer orders by phone and email
• Answer incoming customer calls promptly and resolve questions with professionalism
• Process orders, invoices, returns, and promotions with a high level of accuracy
• Monitor current and upcoming orders, including backorders and specialized requests, and keep customers updated on status
• Learn each seasonal line so you can confidently support customer and rep decisions
• Flag unusual or large orders to operations so purchasing and allocation stay ahead of demand
• Partner across warehouse, production, and operations to keep workflow steady, including cross-training in other departments as needed
• Deliver a consistent, high-quality experience across phone, email, and online channels

Qualifications:

• Strong written and verbal communication
• Sharp attention to detail and the ability to prioritize against a shifting sales and event calendar
• Proficiency with Microsoft Office, including Outlook, Excel, and Word
• Comfort learning new software for order entry, fulfillment, and delivery
• A proactive, team-first attitude and a willingness to ask questions and pitch in
• Bonus: experience with NetSuite for order entry, invoicing, or account management

We value a willingness to learn and a positive, dependable approach more than a specific number of years of experience.

Apply via our Careers page or email careers@straightdown.com

Straight Down | San Luis Obispo, CA | On-site

Straight Down is a premium golf apparel brand built for people who take their game (and their style) seriously. We're scaling our ecommerce business toward a $10M+ growth target on Shopify Plus, and we're looking for an Ecommerce Manager to own the engine behind straightdown.com.

This is a hands-on operating role. You'll be the person who turns strategy into execution: what's live on the site, how it performs, and whether every asset that touches a customer is ready to ship.

Key Responsibilities:

• Day-to-day direction of straightdown.com as a sales tool: homepage, collection pages, and the path from landing page to checkout
• Merchandising across every collection page: product sequence, sold-out handling, badges, filters, and cross-sell logic
• A weekly site calendar that ties together launches, promotions, campaign landing pages, and email/SMS sends
• Site performance: uptime, page speed, Core Web Vitals, checkout reliability, and the relationship with our development partner
• The technical standards every creative asset has to clear before it goes live
• Weekly and monthly reporting on conversion, AOV, email capture, and channel performance
• Coordination across Klaviyo flows, the promotional calendar, and our growth and creative partners

Qualifications:

• Strong working knowledge of Shopify Plus, including theme and app management
• Comfort with GA4, Klaviyo dashboards, and basic data analysis
• Working knowledge of ecommerce compliance and accessibility standards (WCAG 2.1 AA)
• A highly organized, detail-oriented operating style. You run calendars and partner handoffs without dropping the ball
• Strong written communication. You can write a clean brief and a usable standards doc
• Comfort working with AI tools in a professional context: you know what to prompt, what to verify, and what to push back on

This role currently reports to the COO, with the reporting line moving to a Marketing leader once that hire is in place.

Apply via our Careers page or email careers@straightdown.com